Support
Help with Up To Par, direct from the team that built it.
App support inbox
support@dotemmy.comMonitored Monday to Friday, 9am–6pm US Central. First response within one business day; urgent outages are triaged the same day.
What to include in your message
- The email address on your account
- Your device and OS version (for example iPhone 15, iOS 19.1)
- The app version, shown at the bottom of the Settings screen
- What you expected to happen and what happened instead
- A screenshot or screen recording if the issue is visual
Common fixes to try first
- Sign out and sign back in — this refreshes your permissions and assignments
- Confirm you are on the latest version from the App Store or Google Play
- If data looks stale, pull down on the main list to force a sync
- On a weak connection, wait for the sync indicator to clear before closing the app
Account, billing, and access requests
Seat assignments and billing are handled through your organization's administrator. If you need access to a site or schedule you cannot see, ask your administrator first — we cannot change permissions without their authorization.
Privacy, data, and deletion requests
To delete your account and data, follow the steps on the Delete account page. For any other privacy request, email privacy@dotemmy.com.
Something else
For partnership, feature, or contract questions, write to support@dotemmy.com or use our contact form.